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Contact Us

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 Submit your query using our online form

Contact Centre​

  • 0303 333 4300 (op​en Monday to Friday 8am to 6pm) for general enquiries
  • Adult Social Care enquirie​s please p​hone 0151 907 8306
  • Children Social Care enquiries please phone 0151 907 8305
  • Information on call costs is available from https://www.gov.uk/call-charges

Sign up for Halton Borough Council email updates

Halton Direct Links (One Stop Shops)​

Brook Street, Widnes open Monday to Friday 9am to 4.30pm.​

​ Halton Lea, Runcorn open Monday to Friday 9am to 4.30pm.​

Closed on Bank Holidays

All non-English speaking customers who visit Halton Direct Link to find out about council services have a right to request an interpreter. Tell ou​r staff on arrival at a Halton Direct Link that you need to use the interpreter service. The interpreters' service also includes​ translating text documents into t​he chosen language. Halton Direct Link provide hearing loops, making them accessible for the hard of hearing.

Main Council Offices:​

Complaints

​The Council has a corporate complaints procedure , for general complaints against the council please contact us  or complete the corporate complaints form. 

A copy of the Councils Corporate Complaints Procedure Privacy Notice is available here . The Privacy Notice; explains how the personal data you provide when making a Corporate Complaint will be processed.

You can also complain about specific areas:

You can also report confidentially an offence (including fraud)


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