If a response is required we aim to respond as quickly as possible. However, more complex enquiries may take longer where further research needs to be undertaken.
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- 0303 333 4300 (open Monday to Friday 8am to 6pm) for general enquiries
- Adult Social Care enquiries please phone 0151 907 8306
- Children Social Care enquiries please phone 0151 907 8305
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You can contact us via
The Council has a
corporate complaints procedure, for general complaints against the council please
contact us or
download the corporate complaints form. You can also complain about specific areas:
Halton Direct Links (One Stop Shops)
All non-English speaking customers who visit Halton Direct Link to find out about council services have a right to request an interpreter. Tell our staff on arrival at a Halton Direct Link that you need to use the interpreter service. The interpreters' service also includes translating text documents into the chosen language. Halton Direct Link provide hearing loops, making them accessible for the hard of hearing.
Main Council Offices:
Confidential Reporting (including fraud)